Six ways you could use technology to change the nature of customer service in the near future. Or maybe you’re using them now.
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Archive for the ‘hints and tips’ category
Six great customer service technology projects for the future
When “How did you hear about us?” is a dangerous question
Asking how customers heard about you will lose you conversions and the data you gather is probably inaccurate. In this post David Hamill explains why you should avoid asking people how they heard about you on your web forms.
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How to reduce contact handling staff costs by up to 50% during the downturn
James Tanner summarises how to implement self–service and how it can reduce contact handling staff costs by up to 50%. It can also improve customer satisfaction and loyalty.
Continue reading How to reduce contact handling staff costs by up to 50% during the downturn
Why recording calls is a good idea
Call recording can be a valuable tool in providing customers with better service, but it has to be used wisely. Cameron Ross of Veritape looks at the pros and cons.
Protect your customers from fraud
The recession has forced customers to tighten their purse strings, so the last thing you need to be worrying about is losing customer trust due to fraud. Organisations can follow some established guidelines to help prevent losing sensitive data.