Six ways you could use technology to change the nature of customer service in the near future. Or maybe you’re using them now.
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Archive for the ‘technology’ category
Six great customer service technology projects for the future
When “How did you hear about us?” is a dangerous question
Asking how customers heard about you will lose you conversions and the data you gather is probably inaccurate. In this post David Hamill explains why you should avoid asking people how they heard about you on your web forms.
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How to reduce contact handling staff costs by up to 50% during the downturn
James Tanner summarises how to implement self–service and how it can reduce contact handling staff costs by up to 50%. It can also improve customer satisfaction and loyalty.
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Will automated knowledge and social networks kill or cure customer service?
Social media and open source software offer a glimpse of a world where consumers create and share knowledge to provide customer service.
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Customer contact forms: making it easy for customers to contact you
Ease-of-contact is a vital part of the online experience and can directly affect sales and costs. Usability expert David Hamill discusses some good and bad practices and suggests how the humble contact form should be designed.
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